Frequently Asked Questions

What Our Patients Are Asking Us

Late cancellation and no show policy

Due to high patient demand and the limited availability of appointments if you wish to cancel your appointment for any given reason without charge we require 24 hours notice. Failure to provide 24 hours notice will result in a late cancellation fee of $50. If you do not call to cancel and fail to show up to your booked appointment you will be charged a no show fee of $95 for physiotherapy and $120 for massage.

Do you have parking?

We do not have client parking spots at our clinic, however our locations has plenty of meter parking in front and around our clinic.

Do you do direct billing for extended health benefits?

We do not do direct billing for extended health benefits. We provide you with a full receipt that you can submit to your provider.

Do I need to bring anything to my appointment?
  • MSP Patients: Please bring your carecard number

  • ICBC Patients: Please bring your carecard, claim number and adjustor information

  • If you are comming for lower extremity related problems you may bring a pair of shorts, however we do have shorts if required

How long will my appointment be?

Initial consultations are 45mins. This appointment includes a consulation followed by treatment. Subsequent appointments are 30 mins.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.